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ServiceNow Platform Implementation Training

Course 2541

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

This three-day implementation-focused course prepares technical professionals for their first ServiceNow customer deployment. Learners apply the Now Create methodology to design, configure, and deliver a ServiceNow platform implementation, working from real-world requirements and a simulated backlog to build scalable, supportable, and upgradeable solutions using Zurich release capabilities.

ServiceNow Platform Implementation Delivery Methods

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow Platform Implementation Course Information

  • Audience & Prerequisites

    Who Should Attend: Implementers, technical consultants, architects, and system administrators responsible for implementing ServiceNow platform functionality and applications.
    Prerequisites: Completion of ServiceNow Administration Fundamentals or successful completion of the Certified System Administrator (CSA) exam; completion of the on-demand Get Started with Now Create course.

    Certification & Exam Information

    This course includes an exam voucher. Completion supports readiness for ServiceNow implementation-focused certification paths as defined by ServiceNow.

ServiceNow Platform Implementation Course Outline

Module 1: Overview of Now Create

  • Objectives: Associate customer needs to ServiceNow product offerings; identify Now Create phases; discover success packs and assets; describe a typical project flow.
  • Labs: Lab 1.5.1 Explore the Now Create Portal.

Module 2: Initiate

  • Objectives: Explain the Initiate phase; define roles and responsibilities; review current architecture; identify the implementation team; prepare for the project kick-off.
  • Activities and Labs: Group Activity Identify and Set Up the Implementation Teams; Activity Kick-Off Meeting Discussion; Lab 2.5.1 Create an Implementation Dashboard with Story Data Visualizations.

Module 3: Plan

  • Objectives: Plan and track work using Agile boards; perform instance configuration tasks; integrate with a directory server; apply architectural and technical governance; describe CSDM; import structured data using transform maps.
  • Activities and Labs: Lab 3.2.1 Agile Planning and Tracking; Activity Class Discussion Requirement Workshop; Lab 3.4.1 Security Admin Group Setup; Lab 3.5.1 Configure LDAP Authentication and Data Population; choose one: Lab 3.7.1 Configure CMDB and Load Data or Lab 3.7.2 Import Foundation Data.

Module 4: Execute

  • Objectives: Identify platform and application building blocks; design for quality attributes; use development tools; explain deployment models for scoped versus global applications; apply agile sprint practices; complete a mini-implementation.
  • Activities and Labs: Lab 4.2.1 Activity Sprint Planning; Lab 4.4.1 Build HHD Application; Lab 4.6.1 Activity Mini-Implementation.

Module 5: Deliver

  • Objectives: Identify deployment methods; perform testing and UAT; explain change enablement and training considerations; complete go-live activities.
  • Activities and Labs: Lab 5.6.1 Activity Go-Live.

Module 6: Close

  • Objectives: Report on project benefits; plan for platform currency; ensure user awareness and training; execute project close-down.
  • Labs: None.

 

Commercial Pricing

27 000 kr

  • 3-Day Instructor-Led Training

  • Exam Voucher Included (expires after 12 months)

  • ServiceNow Official Content

  • Available for Private Team Training

Would you like to take this course as a team?
  • jun 3 - 5 9:00 - 17:00 CEST
    Now Learning
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ServiceNow Platform Implementation Course FAQs

Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details. 

For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account.  Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.  

Please see the Cancellation and Rescheduling Policy.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.

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